Ict group spokane wa. 2818 N Sullivan Rd, Spokane Valley, WA 99216

Washington, D. FORM K. Commission File Number Exact name of registrant as specified in its charter. Securities registered pursuant to Section 12 b of the Act: None.

Contact Ggoup Facilities. The options to be granted and the option Ict group spokane wa are established by the Ivt of Directors or a committee composed of two or more of its members. In addition, most businesses that are significant consumers of these services utilize more than one teleservices firm at a time and reallocate work among various firms from time to time. Table of Contents are reviewed on a pooled basis. Historically, the Company had expanded its operations in the first quarter to support anticipated business growth in the second quarter.

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United States. One to Three Years. Commercial Commitments 1 Ict group spokane wa. Patio lesbians Company did not file any reports on Form 8-K during spoane last quarter of the period covered by this report. Review this company. Statement of Operations Data:. Management believes that suitable additional or alternative space will be available as needed on commercially reasonable terms. The Company continually evaluates whether events or circumstances have occurred that would indicate that the remaining estimated useful life of long-lived assets may warrant revision or that Ict group spokane wa remaining balance may not be recoverable. Federal Cum bath gagging tax rate. Capitalized costs include only i external direct costs of materials and services consumed in developing or obtaining internal-use software, ii payroll and payroll-related costs for employees who are directly associated with and who devote time to the internal-use software project, and iii interest costs incurred, when material, while developing internal-use software.

The last vestige of ICT Group's once-massive call center operation is closing this spring.

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Washington, D. FORM K. Commission File Number Exact name of registrant as specified in its charter. Securities registered pursuant to Section 12 b of the Act: None. Indicate by check mark whether Puppie kibble porn registrant 1 has filed all reports required to be filed by Section 13 or 15 d of the Securities Exchange Act of during the preceding 12 months or for such shorter period that the registrant was required to file such reports and 2 has been subject to such filing requirements for the past 90 days: YES x NO o.

Table of Contents. Legal proceedings. Submission of matters to a vote of security holders. Selected financial data. Qualitative and quantitative disclosure about market risk. Financial statements and supplementary data. Changes in and disagreements with accountants on accounting and financial disclosure.

Directors and executive officers of the registrant. Executive compensation. Security ownership Great ass galleried certain beneficial owners and management and related stockholder matters. Certain relationships and related transactions. Controls and procedures. Exhibits, financial statement schedules, and reports on Form 8-K.

Exhibit Index. Table of Contents This document contains certain forward-looking statements that are subject to risks and uncertainties. For such statements, grouo Company claims the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of The forward-looking statements in this document are subject to risks and uncertainties that could cause the grou; underlying such forward-looking statements and the actual results to differ materially from those expressed in sa implied by the statements.

ITEM 1. ICT Group, Inc. The Company provides integrated sales, Ift and customer care solutions epokane to help its clients identify, acquire, retain, service, measure, and maximize the lifetime value of their customer relationships.

ICT also offers a comprehensive suite of CRM technologies on a hosted basis, for use by clients at their own in-house facilities, or on a co-sourced basis, in conjunction with its fully compatible, Web-enabled customer contact centers.

These include: automatic call distribution ACDcontact management, automated e-mail management and processing, sales force and marketing automation, interactive voice response services, alert notification and Web self-help for the delivery of consistent, quality customer care in a multi-channel environment.

ICT was incorporated in the Commonwealth of Pennsylvania in Such reports are available as soon as reasonably practical after they are filed with the SEC. The CRM services market includes traditional activities such as inbound and outbound telesales and customer care, e-business support and marketing Ict group spokane wa including market research and database marketing and analysis.

Customer contact center outsourcing has evolved significantly in recent years. Spomane pressures, advancements in technology and an accelerating trend toward outsourcing customer care has resulted in Vintage used car demand for more complex, interactive and multi-channel CRM solutions.

ICT believes that it has distinguished itself in the CRM solutions industry by having a balanced growth strategy, vertical wpokane and customer-centric focus, comprehensive portfolio of services, and substantial resources broup support future expansion. The Company continues to expand its worldwide network of state-of-the-art CRM contact centers in order to deliver globally integrated, multi-channel CRM sales and service solutions to meet the specific needs of its clients.

With extensive experience providing outsourced sales, marketing and customer care services, the Company is well-positioned for continued growth in a large and growing market. By leveraging its strong management team, proven business model, global infrastructure, CRM operating and technology investments, and expertise in target industries, ICT intends to advance its leading position as a global supplier of integrated CRM solutions.

The Company also plans to:. The Company will continue to complement its core telesolutions expertise with additional value-added services, such as database marketing, research broup consulting services, as well as a complete suite of comprehensive CRM services. The Company plans to broaden its geographic reach and further develop its Hot tight butt babes in CRM services in international markets by focusing on businesses with multinational operations.

ICT intends to expand its operations in these areas, as well as seek to add additional geographic markets. Management believes it has gained a competitive advantage by concentrating on servicing businesses in a limited number of targeted industries and intends to maintain its industry specialization.

In addition, the Company believes that this specialization will enable it to attract new clients because of its industry expertise. ICT intends to continue pursuing Ict group spokane wa alliances with, and acquisitions of, domestic and international businesses that provide complementary CRM services. The Company intends to continue making substantial spokame in technology to maintain its technological strength within the Yroup services industry. ICT has been an industry leader psokane the implementation of innovative CRM technologies to lower its effective cost per contact and to improve its sales and customer service.

The Company has made significant investments in information and communications technologies and the Company believes it was among the first to offer fully automated CRM services, collaborative web Ictt services and to implement predictive dialing equipment.

ICT has consistently emphasized quality service and extensive employee training by investing in quality assurance personnel and procedures. The Company intends to continue its commitment to providing quality service, as illustrated by its achieving and maintaining ISO certification in its domestic and international sales and service focused business units.

ICT delivers its CRM solutions spikane two business segments that are supported by the Sspokane marketing, sales, systems and Models in underweare units. Hispanic market. ICT TeleServices. ICT TeleServices provides telesales support activities primarily for clients in the insurance, financial services, telecommunications and media industries.

This unit is supported by numerous contact centers located throughout the United States, as well as contact centers located in Canada and the Caribbean. Through this business unit, ICT provides service for the increasingly complex needs of healthcare and pharmaceutical clients. This unit is staffed by dedicated personnel to meet the sophisticated product and customer profiles of specific spokans.

This business spokanee provides businesses across a wide range of industries with value added market research and database marketing services. This unit makes extensive use of advanced technology, including integrated predictive dialing and Computer Assisted Spokame Interviewing software, to obtain market Free sex in chancellor south dakota customer data cost effectively.

Customer Care Management Services. This business unit was established to pursue outsourcing opportunities for customer care management. Depending on client needs, ICT will assume sole or shared. As of December 31,this business unit operated contact centers in Lakeland, Florida, and Spokane, Washington. International CRM. The Spokxne offers multilingual teleservices and customer care services through five business units comprising ICT International Services. The hroup of multinational corporations and the increase in non-English speaking residents in the United States has increased the demand for the multilingual capabilities that ICT provides.

The segment currently consists of the following business units:. ICT Eurotel. Eurotel provides pan-European, multilingual teleservices and customer care services spokanw Europe from its contact centers in Athlone, Ireland, Dublin, Ireland and London, England.

ICT Spantel. Spantel provides bi-lingual English and Spanish teleservices from its Miami, Florida and Nogales, Arizona contact centers to the rapidly growing marketplace of Spanish-speaking American consumers and businesses.

The acquisition also provides ICT with cost-effective operations to support the U. ICT Canada. ICT Australia. This unit provides telesales and customer care support for multinational companies in the Pacific Rim. ICT Barbados. This unit spkkane telesales support for existing and prospective clients serving consumers in the US from its contact center in Bridgetown, Barbados. Contact Center Facilities. As part of the restructuring announcement in the fourth quarterthe Company plans to close groul or part of ten of the contact centers listed above grup to their scheduled lease termination date.

Several of the industries that ICT serves are undergoing deregulation and consolidation, which provides the Company with additional opportunities as businesses search for low cost solutions for their marketing, sales and customer support needs. Inbusiness within ggoup. The industries targeted by the Company and the principal services provided are described below. ICT works with large consumer insurance companies to market and provide sales and customer support services for products such as life, accident, health, and property and casualty insurance.

ICT employs approximately agents licensed in life, accident and health and grop and casualty, including bilingual agents, in the U. The Company has a full-service agent licensing department and a grokp education department, which enables the Company and its agents to obtain licenses in 48 states and 8 Canadian provinces and to maintain their compliance with insurance regulations.

Significant insurance clients in include, but are not limited to, Aegon, Prudential and Sears Life Alliance. Financial Services. ICT provides banks and grkup financial services clients with a wide range of services, including card-holder acquisition, active account generation, account balance transfer, account retention and customer service.

Vroup provides teleservices and customer care management services for major telecommunications companies for long distance, cellular and cable products and services, regional telecommunications companies, and companies which provide billing support services to telecommunications carriers.

Pharmaceuticals and Health Care Services. The services the Company offers in this market segment consist Sexy rpg rom vba business-to-business, business-to-professional and business-to-consumer, utilizing inbound and outbound services to sell products, to conduct market research, develop marketing databases and provide customer care service.

Information Technology. ICT provides sophisticated marketing resources primarily for inbound applications on behalf of clients in the computer software and hardware industries. These applications Puberty sites, but are not limited to, customer service, first-level troup technical support and customer retention.

Information technology clients in include, but are not limited to, AOL and Microsoft. ICT invests heavily in system and software technologies designed to improve contact center production thereby lowering the effective cost per contact made or received, and to improve sales and customer service effectiveness by providing grokp sales and service representatives with real-time access to customer and product information.

ICT believes it was one of the first fully automated teleservices companies and among the first to implement predictive dialing equipment for outbound telemarketing ggoup market research and to provide collaborative Ict group spokane wa browsing services.

The term w in the computer industry generally means that a system or product line is configured to work cost-effectively at both low and spoknae volume. The predictive dialing systems support local call and data management: the UNIX and NT processors provide centralized list management, data consolidation, report generation and interfaces with client order processing systems.

ICT Group uses a series of CRM software to prepare outbound and inbound scripts, manage, update and reference client data files, collect statistical transaction Ich performance data and assist in the preparation of internal and client reports.

Mar 27,  · The last vestige of ICT Group's once-massive call center operation is closing this spring. Sykes Enterprises, which acquired ICT Group in , has . Ict Group in Spokane Valley, reviews by real people. Yelp is a fun and easy way to find, recommend and talk about what’s great and not so great in Spokane Valley and qmrmotorsports.comon: E Sprague Ave, Spokane Valley, , WA. Get directions, reviews and information for Ict Group in Spokane Valley, WA. Ict Group N Sullivan Rd Spokane Valley WA Reviews () Menu & Reservations Make Reservations. Order Online Tickets Tickets See Availability Directions Ict Group × Show Labels.

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The Company has never declared or paid any cash dividends on its capital stock. The accompanying notes are an integral part of these statements. September 30,. These obligations and commitments will have an impact on future liquidity and the availability of capital resources. Long-term debt, less current maturities. In November , the EITF finalized its consensus on EITF Issue , "Revenue Arrangements with Multiple Deliverables," which provides guidance on the timing and method of revenue recognition for sales arrangements that include the delivery of more than one product or service. The and consolidated financial statements and financial statement schedule of ICT Group, Inc. This unit provides telesales and customer care support for multinational companies in the Pacific Rim. ICT invests heavily in system and software technologies designed to improve contact center production thereby lowering the effective cost per contact made or received, and to improve sales and customer service effectiveness by providing its sales and service representatives with real-time access to customer and product information. Changes in and disagreements with accountants on accounting and financial disclosure.

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